Terms of service
Last updated: August 26, 2026
OVERVIEW
Welcome to KOIMYSA.
The terms “we,” “us,” and “our” refer to KOIMYSA. KOIMYSA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
KOIMYSA is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access, browse, purchase from, or otherwise use the Services.
Please read these Terms carefully. They include important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents under your care to use the Services on devices that you own or manage.
To use certain features of the Services, including placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.
You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide such information.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring under your account.
You may not sell, transfer, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to accurately display and describe our products.
However, the color, appearance, texture, and other product details may vary depending on your device, screen settings, lighting conditions, photography, and other factors.
Many KOIMYSA products are made from ceramic, bamboo, stainless steel, or other natural or hand-finished materials.
As a result, slight variations in glaze, color, texture, shape, bamboo grain, placement of decorative details, and finishing may naturally occur.
These natural variations contribute to the individual character of each piece and are not necessarily considered defects.
Product photographs are intended to provide an accurate representation of our products, but we cannot guarantee that every item will appear exactly identical to the product shown on your screen.
All product descriptions, specifications, prices, and availability are subject to change without notice.
We reserve the right to discontinue products or limit quantities available to any person, household, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order with KOIMYSA, you are making an offer to purchase the products included in your order.
We reserve the right to accept, reject, limit, modify, or cancel an order where reasonably necessary, including in cases involving:
- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Unusually large quantities
- Other circumstances affecting our ability to fulfill the order
An order is not considered accepted until payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it. Once an order enters processing or fulfillment, we may not be able to accommodate cancellation or modification requests.
If we cancel or materially change an order, we will attempt to notify you using the contact information provided with your order.
Returns and refunds are governed by our Refund Policy.
Purchases made through our consumer website are primarily intended for personal or household use.
For wholesale or commercial purchasing inquiries, please contact us separately.
SECTION 4 — PRICES AND BILLING
Prices, discounts, promotions, and offers may change without notice.
The price charged for a product will generally be the price displayed at the time your order is placed, subject to correction of obvious pricing or listing errors.
Unless otherwise stated, displayed prices may not include:
- Shipping charges
- Handling charges
- Taxes
- Customs duties
- Import taxes
- Other government-imposed fees
Applicable charges will be displayed during checkout where required.
Prices offered on KOIMYSA.com may differ from prices available through Amazon, wholesale channels, marketplaces, retail partners, promotional campaigns, or other sales channels.
Promotional offers may be subject to separate terms and conditions.
You agree to provide current, complete, and accurate purchase, billing, payment, and account information.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 — SHIPPING AND DELIVERY
Shipping and delivery times provided by KOIMYSA are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Weather
- Customs processing
- Peak-season volume
- Incorrect or incomplete delivery information
- Service interruptions
- Other unforeseen events
Tracking information may be provided once your order has shipped, where available.
You are responsible for providing a complete and accurate shipping address.
If your order is lost, arrives damaged, contains a defective item, or includes an incorrect product, please contact us at:
We will review the issue and help determine an appropriate resolution.
Additional shipping information may be provided during checkout or elsewhere on our website.
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their content, including trademarks, trade names, logos, text, product names, graphics, photographs, illustrations, videos, audio, product descriptions, website design, and other materials, are owned by or licensed to KOIMYSA and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes.
Unless expressly permitted by KOIMYSA, you may not:
- Reproduce
- Copy
- Republish
- Modify
- Distribute
- Publicly display
- Sell
- License
- Create derivative works from
- Commercially exploit
any material from the Services.
KOIMYSA names, logos, product names, designs, slogans, graphics, and branding elements may not be used without our prior written permission.
Shopify and other third-party names, logos, trademarks, and content remain the property of their respective owners.
SECTION 7 — OPTIONAL TOOLS
The Services may provide access to tools, features, integrations, or services operated by third parties.
We may not monitor or control these third-party tools.
Unless otherwise stated, access to such tools is provided on an “as is” and “as available” basis.
Your use of optional third-party tools is at your own discretion and risk.
You should review the terms and privacy practices of the applicable third-party provider before using those services.
We may introduce additional features, tools, or resources in the future. Such features may also form part of the Services and be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites, applications, services, or resources operated by third parties.
KOIMYSA is not responsible for evaluating or guaranteeing the accuracy, safety, availability, privacy practices, or content of third-party websites or services.
If you choose to access third-party websites or services, you do so at your own discretion.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
KOIMYSA is powered by Shopify, which provides technology and infrastructure that enables us to provide the Services.
However, purchases and sales made through our Store are transactions directly between you and KOIMYSA.
Shopify is not the seller of KOIMYSA products and does not control KOIMYSA’s products, product descriptions, fulfillment decisions, customer service decisions, or merchant operations.
Shopify may have its own responsibilities under applicable law and its own terms and privacy policies.
SECTION 10 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Certain information may also be processed by Shopify in accordance with Shopify’s privacy policies.
Because the Services are hosted by Shopify, information you submit through the Services may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence.
Please review our Privacy Policy for further information regarding the collection, use, disclosure, and protection of personal information.
SECTION 11 — FEEDBACK, REVIEWS, AND USER CONTENT
If you submit, upload, post, email, or otherwise provide us with reviews, photographs, videos, suggestions, ideas, comments, or other content (“Feedback”), you represent that you have the necessary rights to provide such Feedback.
You grant KOIMYSA a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use such Feedback for legitimate business purposes, including:
- Operating the Services
- Marketing and advertising
- Social media
- Website content
- Customer communication
- Product development and improvement
You represent that your Feedback:
- Does not violate another person’s intellectual property, privacy, publicity, or other rights
- Is not fraudulent or misleading
- Does not contain unlawful, defamatory, obscene, or malicious material
- Does not contain viruses, malware, or harmful technology
- Properly discloses incentives or compensation where required
You remain responsible for the accuracy and legality of Feedback you provide.
We reserve the right, but are not obligated, to monitor, edit, reject, or remove Feedback where appropriate.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to matters such as:
- Product descriptions
- Product specifications
- Pricing
- Promotions
- Offers
- Shipping charges
- Transit times
- Inventory
- Availability
We reserve the right to correct errors, update information, or modify or cancel orders where information is materially inaccurate, subject to applicable law.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to:
- Violate applicable laws or regulations
- Infringe intellectual property or other rights
- Harass, threaten, abuse, intimidate, discriminate against, or harm another person
- Submit false or misleading information
- Distribute spam or unauthorized promotional material
- Impersonate another person or entity
- Upload viruses, malicious code, or harmful technology
- Interfere with the operation or security of the Services
- Circumvent access restrictions or security measures
- Collect personal information about others without authorization
- Use scraping, extraction tools, robots, spiders, or similar technologies in violation of our restrictions
- Reproduce, duplicate, sell, resell, or commercially exploit portions of the Services without authorization
We reserve the right to restrict, suspend, or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 — AUTOMATED AGENTS
Software, automated systems, artificial intelligence agents, or similar services (“Agents”) must not misrepresent themselves as human users or circumvent reasonable technical measures designed to identify, restrict, or control automated access to the Services.
We may restrict whether and how Agents access or interact with the Services.
Agents must comply with applicable laws, technical standards, access restrictions, and instructions communicated by the Services.
SECTION 15 — TERMINATION
We may restrict, suspend, or terminate access to all or part of the Services if you materially violate these Terms, misuse the Services, engage in fraudulent or unlawful activity, or otherwise create material risk to KOIMYSA, our customers, or third parties.
Termination does not affect obligations or liabilities incurred before termination.
Provisions that by their nature should survive termination will continue to apply.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
Except where expressly stated by KOIMYSA or required by law, we do not guarantee that:
- The Services will always be uninterrupted
- The Services will always be error-free
- Information will always be complete or current
- The Services will always be available
- Products will meet every individual expectation
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, KOIMYSA and its affiliates, directors, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.
This may include, where permitted by law:
- Lost profits
- Lost revenue
- Lost savings
- Lost data
- Replacement costs
- Business interruption
- Similar indirect losses
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.
Nothing in these Terms is intended to waive mandatory consumer protection rights available to you.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless KOIMYSA, Shopify, and their respective affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:
- Your material breach of these Terms
- Your violation of applicable law
- Your violation of another person’s rights
- Your unlawful or unauthorized use of the Services
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.
Any unenforceable portion will be considered severed without affecting the validity or enforceability of the remaining provisions.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with applicable policies and operating rules posted through the Services, constitute the agreement between you and KOIMYSA regarding your use of the Services, subject to any additional terms that expressly apply to particular products, promotions, or services.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.
KOIMYSA may transfer or assign its rights and obligations in connection with a corporate restructuring, merger, acquisition, sale, financing, or similar business transaction, subject to applicable law.
SECTION 22 — HEADINGS
Section headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 23 — CHANGES TO THESE TERMS
You may review the current version of these Terms on our website at any time.
We may update or modify these Terms from time to time to reflect changes to:
- Our Services
- Business practices
- Technology
- Applicable laws or regulations
- Operational requirements
When required by applicable law, we will provide appropriate notice of material changes.
The revised Terms will become effective on the date stated in the updated version.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
KOIMYSA
Email: hello@koimysa.com