Privacy policy

Last updated: August 26, 2026

KOIMYSA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KOIMYSA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with personal information.

  • Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.

  • From our service providers, including when we engage service providers to support technology, payments, fulfillment, analytics, customer service, or other operations.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to:

  • Process payments and fulfill orders

  • Remember your preferences and products you are interested in

  • Send notifications related to your account or orders

  • Process purchases, returns, exchanges, and other transactions

  • Create, maintain, and manage your account

  • Arrange shipping and delivery

  • Facilitate returns and exchanges

  • Enable you to post reviews

  • Recommend products related to your interests or purchases

  • Improve and personalize your shopping experience

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to send marketing, advertising, and promotional communications by email, text message, or postal mail.

We may also use information about your activity on the Services, including products you previously viewed, purchased, or added to your cart, to show you advertisements or recommendations on the Services or other websites.

Security and Fraud Prevention

We use personal information to:

  • Authenticate accounts

  • Provide a secure payment and shopping experience

  • Detect, investigate, and respond to potentially fraudulent, illegal, unsafe, or malicious activity

  • Protect the Services, our customers, and our business

If you create an account with us, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your questions and requests, provide effective Services, and maintain our relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from government authorities, investigate or participate in litigation or other legal proceedings, and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These circumstances may include:

  • With Shopify, vendors, and service providers that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • With business and marketing partners that help us provide marketing services and advertising.

  • When you direct, request, or otherwise consent to us sharing information with third parties, such as when information is needed to ship your order or when you use social media integrations.

  • With our affiliates or other companies within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, restructuring, financing, or bankruptcy.

  • When required to comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our terms or policies, or protect our rights and the rights of our users or others.

For example, we use Shopify to support personalized advertising based on your online activity across merchants and websites.

Depending on where you live, you may have the right to direct us not to sell or share your personal information or use it for targeted advertising.

You may exercise those rights here:

https://koimysa.com/pages/data-sharing-opt-out

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country where you reside.

In addition, we may use certain Shopify features that use information obtained from your interactions with our store, along with information from other Shopify merchants, to help protect, grow, personalize, and improve our business and the Services.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise rights related to data processed by Shopify.

To learn more about how Shopify uses personal information, please review the:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also exercise certain rights through the:

Shopify Privacy Portal:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website that is not controlled by KOIMYSA, you should review that third party's privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of websites or platforms that we do not control.

Information that you provide through public or semi-public areas, including third-party social media platforms, may also be visible to other users and may be used by third parties.

The inclusion of a third-party link on our Services does not, by itself, imply endorsement of that third party, its content, or its owners or operators.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect personal information.

However, no security system is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on several factors, including whether we need the information to:

  • Maintain your account

  • Provide the Services

  • Fulfill contractual obligations

  • Comply with legal obligations

  • Resolve disputes

  • Enforce applicable agreements or policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information.

Right of Portability

You may have the right to receive a copy of certain personal information we maintain about you and, in certain circumstances, request that it be transferred to another party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or the processing of your personal information for targeted advertising.

You may exercise those rights here:

https://koimysa.com/pages/data-sharing-opt-out

If you visit our website with a Global Privacy Control opt-out preference signal enabled, we may automatically treat that signal as an opt-out request for the browser or device you are using, where required by applicable law.

If we are able to associate that device with your Shopify account, the opt-out may also apply to the account.

To learn more about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Other than Global Privacy Control where required by applicable law, we may not recognize other "Do Not Track" signals sent by your browser or device.

Managing Communication Preferences

We may send you promotional emails.

You may unsubscribe from promotional communications at any time by using the unsubscribe link included in those emails.

If you unsubscribe from marketing communications, we may still send you non-promotional messages relating to your account, purchases, orders, or other transactions.

Exercising Your Rights

You may exercise your rights through the options made available through the Services or by contacting us using the information listed below.

To learn more about how Shopify uses your personal information or how to exercise rights related to information processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by law.

Where applicable, you may designate an authorized agent to submit a request on your behalf. We may require proof that you authorized the agent and may also require you to verify your identity directly with us.

We will respond to valid privacy requests within the time required by applicable law.

Complaints

If you have a complaint about how we collect, use, or process your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized data transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses, equivalent UK mechanisms, or transfers to jurisdictions recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services, operational requirements, or legal and regulatory obligations.

When we update this Privacy Policy, we will post the revised version on this website, update the "Last updated" date, and provide any additional notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:

Email: hello@koimysa.com